CONTACT US

If there’s something you can’t find here, feel free to get in touch with us directly.

Phone:

+44 121 421 7330
9:00 am – 5:00 pm GMT – Monday-Friday

Email:

sales@gitadini.co.uk

Questions or comments? Please contact us via the form below.

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
Regular U.K. mainland ground shipping is free!

Your order will be shipped by regular ground services offered by the U.K. Postal Service, Hermes, Royal Mail, UPS, FedEx or another domestic carrier.

Which payment methods are accepted in the Online Shop?

We accept MasterCard, Visa, American Express and PayPal.

How long will delivery take?

Regular, free ground shipping to mainland UK will take between 5-7 business days.

What exactly happens after ordering?

Once your payment has been processed and confirmed we will pack your goods and ship them to the shipping address you provided according to the shipping option you have chosen.

You will receive an order confirmation e-mail from our customer service department. Once the order has been shipped you will receive another e-mail providing the tracking information for your package.

Should you have any questions regarding the ordering or shipping process do not hesitate to contact us.

Returns

At GitaDini, we take great pride in the quality and craftsmanship of our products. All of our shipments are carefully inspected before leaving our facilities. However, if for any reason you are not completely satisfied with your purchase, you may return it for an exchange or refund of the merchandise value.

We value our customers and want your GitaDini shopping experience to be a positive one!

Our returns procedure is as follows:
1. If you would like to return a product, please call customer service on +44 121 421 7330
2. We accept returns within 90 days of delivery with an order number for a return authorization.
3. An original receipt is required for all returns.
4. Returned products should be unused and in the same condition in which they were received.
5. Your return will be processed 72 hours after receipt and verification at our facilities. .
6. Valid returns will be exchanged or refunded.

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